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NDA-24282 CHAPTER 7
Page 387
Revision 1.0
ACDSPL: ASSIGNMENT OF ACD SPLIT DATA
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)
SPLIT: Split Number (1 to 250)
NAME: Split Name (Optional) - Up to 20 characters
REQUIRE LOGON ID: Required/Not Required
AUTO READY AFTER CALL: Work / Available
AUTO ANSWER: Automatic / Manual
QUEUE: Maximum Queue Depth
1 ~ 700
5 ~ 1000% (In increments of 5%).
CALL WAITING CHIME: No / Yes
JACK OUT MODE: Break / Vacant
WORK MODE TIMEOUT: 0~9999 seconds (0=indefinite)
ASSIST KEY: Assist / Monitor Me
MULTIPLE BREAK TYPES: 1 Break Type / 9 Break Types
DIR NUMBERS
NIGHT: Night Pilot Number (SPACE: feature not used)
ASIST: Assistance Number (SPACE: feature not used)
EMGCY: Emergency Number (SPACE: feature not used)
RECORDER NUMBER: Recorder No. 1 ~ 5 or 0=feature not used
QUEUE WHEN VACANT: Queue / Do Not Queue
WORK MODE RESTRICTED: Allow Restricted
UPON PBX CALL: Ring: Auto Work / No Auto Work
Answer: Auto Work / No Auto Work
Dial: Auto Work / No Auto Work
Release: Auto Work / No Auto Work
CONDITIONAL THRESHOLD: No Calls Accepted
Agent Available (1 ~ 250)
Calls in Queue (1 ~ 699)
CALL WAITING THRESHOLD:Light (0 ~ 700)
Flash (0 ~ 700)
STRANDED CALL CCV: Index number (1 ~ 900)
Step number (1 ~ 20)
CALL RECOVER TIME: (1 ~ 255 seconds or 0=Feature Not Used)
ANALOG WORK MODE TIMEOUT: 0 ~ 9999 seconds
0 = Indefinite
HOT SPLIT: No / Yes
AGENT PRIORITY QUEUING: Agent Queuing Options * Available since the PBX software Series 7400
and ACD software R3.
Out of Service / In service
WORK MODE TIMEOUT: Allowed / Rejected
REQUIRE TALLY PER CALL: Tally Required * * Available since the PBX software Series 7400 and
ACD software R3.
Not required / Required
LOGOFF WARNING CRITERIA:Logoff Warning * Available since the PBX software Series 7400 and
ACD software R3.
Disabled / Calls > Agents, number of calls in queue (1 ~ 9)