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Operational, Basic, and Advanced Parameters
A-151 41-001343-02 REV04 – 05.2014
ACD Auto-Available Timer Settings
Parameter –
directed call pickup prefix
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description Allows you to enter a specific prefix string (depending on what is available on your
server), that the phone automatically dials when dialing the Directed Call Pickup
number.
For example, for Broadsoft servers, you can enter a value of *98 for the “directed call
pickup prefix”. For Asterisk servers, you can enter a value of *76. For sipXecs proxy
servers, you can enter a value of *78. When the phone performs the Directed Call
Pickup after pressing a BLF or BLF/List softkey, the phone prepends the *98 value to the
designated extension of the BLF or BLF/List softkey when dialing out.
Notes:
• The default method for the phone to use is Directed Call Pickup over BLF if the server
provides applicable information. If the Directed Call Pickup over BLF information is
missing in the messages to the server, the Directed Call Pickup by Prefix method is
used if a value for the prefix code exists in the configuration.
• You can define only one prefix, which will be applicable to all BLF- or BLF/List-moni-
tored extensions.
• The phone that picks up displays the prefix code + the extension number (for exam-
ple, *981234 where prefix key = *98, extension = 1234).
• Symbol characters are allowed (for example “*”).
Format Integer
Default Value Not Applicable
Range Not Applicable
Example directed call pickup prefix: *98
Parameter –
acd auto available
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description Enables or disables the use of the ACD Auto-Available Timer.
Format Boolean
Default Value 0 (disabled)
Range 0 (disabled)
1 (enabled)
Example acd auto available: 1
Parameter –
acd auto available timer
Configuration Files
aastra.cfg, <model>.cfg, <mac>.cfg
Description Specifies the length of time, in seconds, before the IP phone status switches back to “avail-
able.”
Format Integer
Default Value 60 (seconds)
Range 0 to 120 (seconds)
Example acd auto available timer: 60