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Operational Features
41-001343-02 REV04 – 05.2014 5-105
State-Based Softkeys
Users and administrators can configure a specific state to display when a softkey is being used. Available states you can
configure for each softkey include:
• idle - The phone is not being used.
• connected - The current line is in an active call (or the call is on hold)
• incoming - The phone is ringing.
• outgoing - The user is dialing a number, or the far-end is ringing.
• busy - The current line is busy because the line is in use or the line is set as “Do Not Disturb”.
The following table identifies the applicable default states for each type of softkey you can configure on the IP phone.
Softkey Type Default States
None All states disabled.
Line idle, connected, incoming, outgoing, busy
Speeddial idle, connected, incoming, outgoing, busy
DND idle, connected, incoming, outgoing, busy
BLF idle, connected, incoming, outgoing, busy
BLF List idle, connected, incoming, outgoing, busy
Auto Call Distribution (ACD) idle
Directed Call Pickup (DCP) (This feature is not supported for the
6735i, 6737i, 6863i, 6865i, and 6867i in Release 3.3.1 SP3.)
Group Call Pickup (GCP) (This feature is not supported for the
6735i, 6737i, 6863i, 6865i, and 6867i in Release 3.3.1 SP3.)
idle, connected, incoming, outgoing, busy
XML idle, connected, incoming, outgoing, busy
Flash All states disabled.
Sprecode connected
Park connected
Pickup idle, outgoing
Last Call Return idle, connected, incoming, outgoing, busy
Call Forward idle, connected, incoming, outgoing, busy
BLF/Xfer idle, connected, incoming, outgoing, busy
Speeddial/Xfer idle, connected, incoming, outgoing, busy
Speeddial/Conf idle, connected, incoming, outgoing, busy
Speeddial/MWI (This feature is not supported for the 6735i,
6737i, 6863i, 6865i, and 6867i in Release 3.3.1 SP3.)
idle, connected, incoming, outgoing, busy
Directory idle, connected, incoming, outgoing, busy
Filter (This feature is not supported for the 6735i, 6737i, 6863i,
6865i, and 6867i in Release 3.3.1 SP3.)
idle, connected, incoming, outgoing, busy
Callers List idle, connected, incoming, outgoing, busy
Redial idle, connected, incoming, outgoing, busy
Conference idle, connected, incoming, outgoing, busy
Transfer idle, connected, incoming, outgoing, busy
Icom (Intercom) idle, connected, incoming, outgoing, busy
Services idle, connected, incoming, outgoing, busy
Phone Lock All states disabled.