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Operational Features
5-192 41-001343-02 REV04 – 05.2014
Call Forwarding
Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the
SIP message to the SIP proxy, which then forwards the call to the assigned destination.
An Administrator or User can configure CFWD on the phone-side by setting a mode for the phone to use (Account,
Phone, or Custom). Once the mode is set, you can use the IP Phone UI to use the CFWD feature at Options->Call Forward
or by pressing a configured Call Forward softkey/programmable key/extension module key.
The following describes the behavior for each CFWD mode.
• Account mode - The account mode allows you to configure CFWD on a per account basis. Pressing a configured
CFWD key applies to the account in focus.
• Phone mode - The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No
Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the
Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same con-
figuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on
the phone.
• Custom mode - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can con-
figure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On 3-Line LCD
phones and the 6867i, you can set all accounts to ALL On or ALL Off. On the 8 and 11-Line LCD phones and the 6739i,
you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts
using a CopytoAll softkey.
You can enable different call forwarding rules/modes independently (for example, you can set different phone numbers
for Busy, All, and NoAns modes and then turn them on/off individually).
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable CFWD on the IP
Phone.
You can enable/disable CFWD and set a CFWD key using the configuration files or the Aastra Web UI. You can set CFWD
mode (Account, Phone, Custom) using the configuration files, Aastra Web UI or IP Phone UI.
Important Notes
• In the configuration files, the “call forward key mode” parameter in the section, “Configuring Call Forwarding” on
page5-191 is in addition to the previous call forward parameter (call forward disabled). You can still use the previous
call forwarding parameter if desired in the configuration files.
• In the IP Phone UI, you can access the Call Forwarding features at the path Options->Call Forward or by pressing a con-
figured CFWD key.
• If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to
see the changes.
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to “Phone”.
Key LED Behavior for All Modes MWI LED Behavior for All Modes
CFWD key LED RED if any CFWD mode is enabled for the account in
focus.
CFWD key LED OFF if all CFWD modes are disabled for the account in
focus.
MWI LED ON if any CFWD mode is enabled for the account in focus.
MWI LED OFF if all CFWD modes are disabled for the account in focus.
Note:
On the 6739i, you can configure a Call Forward softkey using the IP Phone UI also. For more information, see the Aastra
Model 6739i IP Phone User Guide.