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Operational Features
41-001343-02 REV04 – 05.2014 5-75
Call Forward Mode
Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the
SIP message to the SIP proxy, which then forwards the call to the assigned destination.
An Administrator or User can configure CFWD on the phone-side by setting a mode for the phone to use (Account,
Phone, or Custom). Once the mode is set, you can use the IP Phone UI to use the CFWD feature at Options->Call Forward or
by pressing a configured Call Forward softkey/programmable key/extension module key.
The following describes the behavior for each CFWD mode.
• Account mode - The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD
key applies to the account in focus.
• Phone mode - The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No
Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aas-
tra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configura-
tion.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the
phone.
• Custom mode - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can config-
ure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 3-line LCD
phones and the 6867i, you can set all accounts to ALL On or ALL Off. On the 8 and 11-Line LCD phones and the 6739i,
you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using
a CopytoAll softkey.
The states you can set for Call Forward are All, Busy, No Answer. You can enable different call forwarding rules/modes
independently (for example, you can set different phone numbers for Busy, All, and NoAns modes and then turn them
on/off individually. The behavior of these states is dependent on the mode (account, phone, or custom) you configure on
the phone.
Reference
For more information about how Call Forwarding works and how you can use it on the IP Phones, see “Call Forwarding” on
page5-190.
Configuring Call Forward Key Mode
Use the following procedures to set the Call Forward key mode on the IP phones.
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to “Phone”.
Configuration Files
For specific parameters you can set in the configuration files, see Appendix A, the section, “Call Forward Key Mode Settings” on pageA-111.