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Troubleshooting
41-001343-02 REV04 – 05.2014 9-6
Reference
For information that describes solutions to most common problems using the IP phones, see the next section, “Trouble-
shooting Solutions” on page9-12.
WatchDog Task Feature
The IP Phones include a troubleshooting feature called the “WatchDog” that monitors the status of the phone’s tasks and
provides the ability to get stack traces from the last time the phone failed. When the phone detects a failure (i.e., a crash), it
automatically reboots. You can view a WatchDog crash file using the Aastra Web UI at the path, Advanced Settings->Trou-
bleshooting. You can enable/disable the WatchDog task using the configuration files or the Aastra Web UI.
5. Click on Operation->Reset.
6. In the "Restart Phone" field click Restart to restart the IP phone.
To set blog modules:
7. Select the applicable module.
8. Enter a debug level value in the “Debug Level” field for a module. Valid values are:
The value of “0” turns all debug levels OFF for a module. The value of “65535” turns all debug levels ON for a module.
To turn two or more debug levels on at the same time, you add the value associated with each level. For example, Fatal Errors + Errors + Warn-
ings = 1 + 2 + 4 = 7
log module linemgr: 7
log module user interface: 7
log module sip: 7
In the above example, fatal errors, general errors, and warnings are logged for the line manager, user interface, and SIP call control modules.
9. Click Save Settings to save your settings.
10. Click on Operation->Reset.
11. In the "Restart Phone" field click Restart to restart the IP phone.
To perform support tasks:
12. To store the local configuration file to the specified location, click on Save As in the "Get local.cfg" field.
13. To store the server configuration file to the specified location, click on Save As in the "Get server.cfg" field.
14. To display task and stack status information, as well as Free Memory and Maximum Block Free Memory on the phone, click on Show in the
"Show Task and Stack Status" field.
Note:
The local and server configuration file information and the task and stack status information is for use by Aastra Technical Support for trou-
bleshooting purposes.
Aastra Web UI
Debug Level Value
Fatal Errors 1 (default)
Errors 2
Warnings 4
Init 8
Functions 16
Info 32
All debug levels OFF 0
All Debug Levels ON 65535