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Troubleshooting
41-001343-02 REV04 – 05.2014 9-8
Error Messages Display
An Administrator can view generated error messages that may have occurred during startup or reboot of the IP Phones.
The IP Phone UI has a selection on the Phone Status page called, “Error Messages” at the location, Options->Phone Status-
>Error Messages. The Aastra Web UI also allows you to view these error messages at the location Advanced Settings->Trou-
bleshooting->Error Messages. These options allow you to view error messages generated by modules during startup only
(not after registration has completed). You can use this information for troubleshooting purposes or for reporting the
errors to the Administrator.
The IP Phone stores and displays up to 10 error messages (any extra error messages beyond 10 are discarded). The time
and date of each error message also displays. After a reboot, the previous error messages are discarded and, if applicable,
new error messages display. If there are no error messages during startup or after a reboot, the message, “No Error Mes-
sages” displays on the screen. Error messages display in the language currently set on the phone.
The following table identifies the possible error messages that may display.
Viewing the Error Messages Using the IP Phone UI
Use the following procedure to view the error messages, if any, that generated during startup.
View the Crash Log
4. To view a crash log, in the “Get a Crash Log” field, click the SAVE AS button. You can open the file immediately, or you can save the Crash
Log to your PC.
Possible Error Message Description
Bad Certificate A Transport Layer Security (TLS) certificate is not valid. The invalid certifi-
cate can be any of the following:
• root and intermediate certificate
• local certificate
• private key filename
• trusted certificate
802.1x Startup Failed The Extensible Authentication Protocol TLS (EAP-TLS) certificates and/or
the EAP-MD5 information has failed on the phone.
LLDP Startup Failed Link Layer Discovery Protocol (LLDP) failed during startup of the phone.
HTTP Connection Manager Init Failed The Hypertext Transfer Protocol (HTTP) connection manager initialization
failed while updating the configuration on the phone.
Failed to Config Line Manager The configuration of the Line Manager module on the phone has failed.
IP Phone UI
1. Press the Options key on the phone to enter the Options List.
2. Select Phone Status.
3. Select Error Messages.
4. If error messages display, use the UP and DOWN navigation keys to view the messages. If no error message exist, the message, “No Error Mes-
sages” displays on the screen.
5. When done viewing, press Done or Exit to exit the Error Messages screen.
Aastra Web UI