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IP Telephony and QSIG Over IP
CTX IP Troubleshooting
Strata CTX I&M 06/04 9-29
IP Telephony and QSIG
Over IP
CTX IP Troubleshooting
This section provides guidelines for troubleshooting the CTX with IP. It covers the kind of data to
collect for troubleshooting and how to collect it. Toshiba TSD Technical Support will require
collecting data for diagnosing problems.
IP Telephone Ping Test
The IPT sends 10 ping packets of 64 bytes. The time lapse between ping packets is one second.
The time that the IPT waits for a reply is five seconds. When the IPT receives the reply packet
within five seconds, the counter which shows received packets increases in number.
1. Press
3, 6, 9 and Hold simultaneously.
2. Press
2 Hold to select the Network Setting Mode. Refer to the following table to continue with
the test.
Table 9-7Ping Test
Action LCD Indication Remarks
1. Press FB15.
IPT changes into a network
diagnosis mode.
2. Press 1.
IPT is ready to send ping
packets.
In case the IP address of
the IPT is not set
(processing DHCP).
It is impossible to execute ping
when IP addresses of IPT and
BIPU are not set.
In case the IP address of
BIPU is not set (executing
RAS).
3. Press Hold.
Ping packets are sent and
IPT displays the number of
received and sent packets.
When the IPT sends ping
packets, it displays the IP
address of BIPU on its LCD.
The display format is “Number
of received packets/number of
sent packets.”
After sending 10 ping
packets, IPT displays new
result.
If you operate off-hook and on-
hook while ping is executing,
the ping is stopped and
changes to normal mode.
4. (Optional)
Press
2.
The sending of ping
packets is stopped.
The counter is continuously
increased during the sending
of the packets.
5. (Optional)
Press
3.
Previous result is
displayed.
If ping is not executed, the
LCD displays the following:
LOOP BACK MODE
PING TO BIPU
PING TO BIPU
CAN’T GET IPT ADDRESS
PING TO BIPU
CAN’T GET BIPU ADDRESS
PING TO 172.16.36.100
PING RESULT 5/5
PING TO 172.16.36.100
PING RESULT 10/10
STOP PING
EXECUTING 5/5
PING TO 172.16.36.100
PING RESULT 10/10
PING TO BIPU
PING RESULT 0/0