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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Programming Basics
Page 1-70Product Enhancements
1
Release 5.0 Enhancements 1
Release 5.0 includes all Release 4.2 functionality, plus the enhancements listed
below.
Computer Telephony Integration (CTI) 1
A PassageWay Telephony Services CTI link from the MERLIN LEGEND
Communications System to a LAN server running Novell® NetWare® software
allows Lucent Technologies-certified telephony applications to control and monitor
MLX and analog multiline telephone (BIS only) operations. The physical
connection for the CTI link is an MLX port on a 008 MLX or 408 MLX module on
the MERLIN LEGEND Communications System control unit and ISDN link
interface card plugged into the customer’s server. The feature is available for
Hybrid/PBX mode systems only.
NOTE:NOTE:NOTE:
The NetWare server software version must be 3.12, 4.1 or 4.11.
The 008 MLX and 408 MLX modules must have firmware vintage other
than 29. If the module has firmware 29, programming a CTI link on the
module is prevented. An earlier or later vintage firmware is supported.
Basic Call Control 1
A CTI link application on a user’s computer can assume basic call control of the
user’s analog multiline or MLX telephone’s SA buttons. Basic call control includes:
■ Answering calls arriving on an SA button
■ Making calls from an SA button
■ Hanging up calls
■ Hold and retrieving a call on hold at the user’s extension
NOTE:
Transfer and 3-way conference, when handled through a CTI link
application, provide the original caller’s calling number information or
other information to the transfer receiver or new conference
participant, if the user has screen-pop capability.