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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Programming Basics
Page 1-54Product Enhancements
1
■ A call put on hold at a Cover button can be picked up by any person who
has a personal line for the call.
■ Calls that have been put on hold at a Cover, SA, Shared SA, or Pool
button can be picked up by a person who has a personal line button for the
call.
■ An inside call on hold at an SA button can be picked up and transferred by
any person with a Shared SA button corresponding to the button with the
held call.
■ Calls that are on hold awaiting transfer can be picked up by any user who
has a personal line for the call.
■ Beginning with Integrated Solution III Version 1.2, the automatic
reconciliation program that was run automatically at 3:00 a.m. is disabled
and can be invoked manually from the User Maintenance menu.
■ If an extension is programmed for Forced Account Code Entry, account
codes do not have to be entered when using a programmed Loudspeaker
Paging button. In addition, an SMDR record is not generated for calls made
to paging ports.
■ When an MLX telephone, other than an MLX-20L, is plugged into an MLX
port and the Personal Directory does not contain any entries, the allocation
of the Personal Directory resource is released. If there are any entries in
the Personal Directory, the Personal Directory allocation and the entries in
the Personal Directory are saved in the MLX port.
■ SMDR call records for calls made on PRI facilities are more accurate than
SMDR call records for calls made on non-PRI facilities. Outgoing calls
made on PRI facilities receive “answer supervision.” Consequently, SMDR
timing for calls made on PRI facilities begins when the call is answered.
Timing for calls made on non-PRI facilities begins when dialing is
completed. Therefore, an SMDR call record is not generated when a call
made on a PRI facility is not answered at the far end.
■ The Call Type field and the Called Number field on the SMDR report are
changed for both the Basic and ISDN report formats.
■ An 012 port that is programmed as a
generic
voice messaging interface
(VMI) port can transfer an outside call to an outside number.
■ In a system where the transfer audible option is programmed for Music On
Hold and a music source is provided, outside callers who are transferred to
a calling group and are waiting in the queue or who are parked or camped-
on, hear music while they are waiting. Internal callers never hear music on
hold while waiting in the calling group queue or when they are parked,
camped-on, or being transferred to another extension.