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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Common Administrative Procedures
Page 4-294QCC Optional Features
4
Console Procedure → → →Drop→
Dial no. of seconds→ → →
PC Procedure → → →
+
→Type no. of seconds→
→ →
Calls-In-Queue Alert 4
Use this procedure to specify whether each QCC operator is notified (with a single
beep) when a new call enters the QCC queue.
Summary: Calls-In-Queue Alert 4
Programmable by System Manager
Mode Hybrid/PBX
Idle Condition Not required
Planning Form Form 6a, Optional Operator Features
Factory Setting Disable
Valid Entries Enable, Disable
Inspect Yes
Copy Option No
Console Procedure
→ → →Dial ext. no.→
→ or →
→ →
PC Procedure → → →Type ext. no.→ →
or
→
→ →
QCC Operator to Receive Call Types 4
Use this procedure to specify which QCC operators receive the following types of
calls:
■ Dial 0 calls (internal calls to the system operator)
■ DID calls to invalid destinations (unassigned extension numbers)
■ Calls to the Listed Directory Number (extension for the QCC queue)
■ Calls programmed to return to the QCC queue (returning from directing,
camped-on, held calls, and operator parked calls)
■ Group Coverage calls
■ Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).