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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Common Administrative Procedures
Page 4-291QCC Optional Features
4
QCC Optional Features 4
This section contains programming summaries for the following options for QCC
operator positions:
■ Hold Return
■ Automatic Hold or Release
■ Queue over Threshold
■ Elevate Priority
■ Calls-in-Queue Alert
■ QCC Operator to Receive Call Types
■ Call Type Queue Priority Level
■ Message Center Operation
■ Automatic or Manual Extended Call Completion
■ Return Ring
■ Position Busy Backup
■ Voice Announce
NOTE:NOTE:NOTE:
These options are available in Hybrid/PBX mode only.
See Chapter 3, “Common Administrative Procedures,” for detailed programming
information.
Hold Return 4
Use this procedure to determine whether calls on hold are returned to the QCC
queue or remain on hold, on the QCC operator console, after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the same
time that the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval for the first call. If the QCC operator does not pick up a
call by the time the hold timer expires twice, the call can be programmed to either
remain on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.