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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Common Administrative Procedures
Page 3-35QCC Optional Features
3
Console Display/Instructions Additional Information PC
Specify whether to enable or disable automatic hold.
Save your entry.
Select
.
Return to the System Programming menu.
Select
.
QCC Optional Features 3
This section covers how to program the following options for QCC operator
positions:
■ Hold Return
■ Automatic Hold or Release
■ Queue over Threshold
■ Elevate Priority
■ Calls-in-Queue Alert
■ QCC Operator to Receive Call Types
■ Call Type Queue Priority Level
■ Message Center Operation
■ Automatic or Manual Extended (Directed) Call Completion
■ Return Ring
■ Position Busy Backup
NOTE:NOTE:NOTE:
These options are available in Hybrid/PBX mode only.
Select or
.