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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Common Administrative Procedures
Page 4-315Optional Group Calling Features
4
Copy Option No
Console Procedure
→More→ →More→ →
Type Dial calling group ext. no.→ →Specify login
type
→ → → → →
PC Procedure → → → →Type calling group ext. no.→
Specify login type→ → → →
Queue Control 4
In Release 6.0 and later systems, the system manager can control the maximum
number of calls allowed in the primary calling group queue for calls that arrive on
the following types of facilities:
■ DID (Direct Inward Dialing) and dial-in TIE
■ PRI facilities programmed for dial-plan routing
■ All calls transferred from a VMI (voice messaging interface) port
■ Internal calls to the DGC group
■ Internal calls to the calling group through the QCC Position-Busy backup
(PBB)
■ Intrasystem calls to the DGC group
■ All private network dialed calls, including remote DID
When the number of the calls in queue reaches the programmed maximum,
subsequent callers receive a busy signal.
NOTE:NOTE:NOTE:
Dial-in tie trunks, including private tandem tie trunks (Release 6.0 and later
systems, Hybrid/PBX only) cannot be assigned directly to calling groups.
Remote-access calls to a calling group, coverage calls directed to a calling group,
and all outside/CO calls are not eligible for queue control.
Queue control does not apply to calls received directly on any of the following
facilities:
■ Loop-start lines
■ Ground-start lines/trunks
■ Auto-in tie trunks
■ BRI (Basic Rate Interface) channels
■ T1 facilities emulating ground-start or loop-start lines/trunks
■ PRI facilities programmed for line-appearance routing