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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Common Administrative Procedures
Page 3-36QCC Optional Features
3
Hold Return 3
Use this procedure to determine whether calls on hold are returned to the QCC
queue or remain on hold, on the QCC operator console, after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the same
time that the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval for the first call. If the QCC operator does not pick up a
call by the time the hold timer expires twice, the call can be programmed either to
remain on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Summary: Hold Return 3
Programmable by System Manager
Mode All
Idle Condition Not required
Planning Form Form 6a, Optional Operator Features
Factory Setting Calls remain on hold
Valid Entries Remain on hold, Return to QCC queue
Inspect No
Copy Option No
Console Procedure
→ → → or
→ → →
PC Procedure → → →
or
→ → →