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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Common Administrative Procedures
Page 3-27System Operator Positions
3
Primary Operator Positions 3
The primary operator position is the extension to which your call is directed when
0 is dialed on a System Access button. The first extension jack on the first MLX
module in your system is assigned as the primary operator position. If your
system has QCC operator positions, this position must be changed from the
factory setting (DLC) to a QCC operator position. (The primary operator extension
cannot be changed from the first extension on the first MLX module.)
QCC System Operator Positions 3
This procedure applies to Hybrid/PBX systems only. Note that both QCC and DLC
operator positions can be assigned with this procedure, although its primary
purpose is to assign QCC operator positions.
QCC operators serve as central answering positions for all incoming calls.
Incoming calls are held in the QCC queue and are directed to each QCC operator
in a prioritized sequence. The calls are received one at a time, regardless of the
number of incoming calls to the system.
Additional QCC operator positions can be assigned only to the first and fifth
extension jacks of the MLX modules. A maximum of four QCC operator positions
can be assigned. Use this procedure to specify QCC operator positions that serve
as central answering positions for all incoming calls.
NOTE:NOTE:NOTE:
If you want to add or remove QCC operator positions, the following
conditions apply:
■ If other QCC positions remain in your system, the primary QCC
operator position cannot be removed.
■ When QCC operator positions are added, the primary QCC operator
position should be the first one added.
■ If QCC operator positions are being removed, the primary QCC
operator position must be the last one removed.
Summary: QCC Operator Positions 3
Programmable by System Manager
Mode All
Idle Condition System idle
Planning Form Form 2a, System Numbering: Extension Jacks
Factory Setting Type: DLC