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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Programming Basics
Page 1-69Product Enhancements
1
MERLIN LEGEND Reporter 1
MERLIN LEGEND Reporter provides basic call accounting system reports for all
incoming calls to Auto Login or Auto Logout type calling groups. MERLIN
LEGEND Reporter assists in determining the effectiveness of calling group
agents, assessing the level of service provided to callers, and ascertaining
whether adequate incoming phone lines and agents are available to handle peak-
call load. MERLIN LEGEND Reporter is an administrable option. The default is
Off, in which case the Release 4.0 SMDR reports are available. If the option is set
to On, the following new reports are provided:
■ Organization Detail Report
■ Organization Summary and Trends Report
■ Selection Detail Report
■ Account Code Report
■ Traffic Report
■ Extension Summary Report
■ Data Report
■ Talk and Queue Time Distribution Report
■ Time of Day Report
■ ICLID Call Distribution Report
■ Facility Grade of Service Report
Maintenance Enhancements 1
Change to Permanent Error Alarm 1
Beginning with Release 4.2, the most recent permanent error alarm is not shown
on the System Error Log menu screen but is available as an option from that
screen. For details, refer to the Maintenance section of the technician guide,
Installation, Programming, and Maintenance.
Enhanced Extension Information Report 1
Beginning with Release 4.2, the Extension Information Report includes the
Extension Status (ESS) and supervisory mode of each extension.