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MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111
Issue 1
February 1998
Common Administrative Procedures
Page 3-46QCC Optional Features
3
Console Display/Instructions Additional Information PC
Save your entry.
Select
or
Use
to program the next QCC position. The
next QCC operator is displayed on Line 1.
Return to the System Programming menu.
Select
two times.
QCC Operator to Receive Call Types 3
Use this procedure to specify which QCC operators receive the following types of
calls:
■ Dial 0 calls (internal calls to the system operator)
■ DID calls to invalid destinations (unassigned extension numbers)
■ Calls to the Listed Directory Number (extension for the QCC queue)
■ Calls programmed to return to the QCC queue (returning from directing,
camped-on, held calls, and operator parked calls)
■ Group Coverage calls
■ Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).
NOTES:
1. If you want a QCC operator position to operate as a message center
(receiving returning parked and directed calls, Group Coverage calls,
and calls to unassigned DID numbers), program the Message Center
option before you assign the operator to receive call types.
2. This procedure does not include use of the menu options
or
. These two options are used to assign queue priorities and
are not associated with individual QCC operators. “Call Type Queue
Priority Level” on page 3–51.
3. This procedure does not include programming the operator position to
receive calls on individual lines or trunks. See “QCC Operator to
Receive Call Types” on page 3–46.