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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-43
BH_OOTHER-
CALLS
2
Database tables 2
The BH_OOTHERCALLS item appears in the following database tables:
Trunk group tables
The number of outgoing calls carried by the trunk group during the busy
hour that were not answered or abandoned as ACD calls.
BH_OOTHERCALLS include extension out calls, outbound call
management calls forced busy or forced disconnect, short outgoing calls,
and outgoing calls with unknown disposition.
This is a busy hour item.
BH_OTHER-
CALLS
2
Database tables 2
The BH_OTHERCALLS item appears in the following database tables:
Trunk group tables
The number of incoming calls carried by the trunk group during the busy
hour that were not answered or abandoned. BH_OTHERCALLS include
extension in calls, calls forced busy or disconnected, calls that outflowed
off the switch, short inbound calls, and inbound calls of unknown
disposition. BH_OTHERCALLS includes BH_BUSYCALLS and
BH_DISCCALLS.
This is a busy hour item.
VDN tables
The number of OTHERCALLS that completed during the busy hour.
BH_OTHERCALLS includes extension-in calls, calls forced busy or
disconnected, calls that outflowed off the switch, short inbound calls, and
inbound calls of unknown disposition.
This is a busy hour item.