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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-14
Call work codes tables
The ACD number for which data was collected.
This is a row identifier item.
Agent login/logout tables
The ACD number for which data was collected.
Agent trace tables
The ACD number for which data was collected.
Current day configuration tables
ACD number for which data was collected.
Current day report tables
ACD number for which data was collected.
Call record tables
The ACD number for which data was collected.
Agent exception table
The ACD number for which data was collected.
This is a cumulative item.
Split/skill exception table
The ACD number for which data was collected.
This is a cumulative item.
Trunk group exception table
The ACD number for which data was collected.
This is a cumulative item.
VDN exception table
The ACD number for which data was collected.
This is a cumulative item.
Vector exception table
The ACD number for which data was collected.
This is a cumulative item.
Malicious call trace exception table
The ACD number for which data was collected.
This is a cumulative item.
Data collection exception table
The ACD number for which data was collected.
This is a cumulative item.