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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-115
Trunk tables
The number of minutes in the intrahour interval (15, 30, or 60). INTRVL
applies to intrahour intervals only.
This is an administrative item.
Vector tables
The number of OUTFLOWCALLS that were redirected to another vector
by way of a "go to vector’’ command. Available on Generic 3 switches
and on the ECS.
This is an administrative item.
VDN tables
The number of minutes in the timed period (15, 30, or 60). INTRVL
applies to intrahour tables only.
This is an administrative item.
Call work codes tables
The number of minutes in the intrahour interval (15, 30, or 60). INTRVL
applies to intrahour tables only.
This is an administrative item.
Current day report tables
Length of intrahour interval (15, 30, or 60). INTRVL applies to intrahour
tables only.
INVECTOR
(real-time)
2
Database tables 2
The INVECTOR (real-time) item appears in the following database
tables:
VDN tables
The current number of INPROGRESS calls that are being processed by
a vector. Calls that are in queue and calls that are ringing are still counted
as INVECTOR. Calls are no longer counted as INVECTOR when they
connect to a station, are answered by an agent, abandon, or outflow from
the VDN. INVECTOR includes INQUEUE and INRING.
This is a status item.