Filter
Top Products
Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-158
ROLE
(real-time)
2
Database tables 2
The ROLE item appears in the following database tables:
Agent report tables
The agent’s service role for the split. Values are: Top, Reserve, Backup,
Standard, Roving, and Flex. Requires a DEFINITY ECS R6 or later with
EAS.
This is a status item.
ROW_DATE
(index)
2
Database tables 2
The ROW_DATE (index) item appears in the following database tables:
Split/skill tables
Date on which data was collected.
This is a row identifier item.
Agent tables
The day for which the data was collected or the exception occurred.
This is a row identifier item.
Trunk group tables
The day for which data was collected or the exception occurred.
This is a row identifier item.
Trunk tables
The day for which data was collected or the exception occurred.
This is a row identifier item.
Vector tables
The date for which data was collected or the exception occurred.
This is a row identifier item.
VDN tables
Date for which the data was collected or the exception occurred.
This is a row identifier item.