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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-182
TONACD
(real-time)
2
Database tables 2
The TONACD item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are on inbound and
outbound ACD calls for the skill. Available with Generic 3 and newer
switches with the EAS feature for top skills. However, "top" database
items are only significant for Generic 3 switches and the ECS with EAS.
TONACD includes TONACDOUT.
This is a status item.
TONACDAUX-
OUT
(real-time)
2
Database tables 2
The TONACDAUXOUT item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are on AUXOUT calls
with an ACD call for the skill on hold. Available with Generic 3 and newer
switches with the EAS feature for top skills. However, "top" database
items are only significant for Generic 3 switches and the ECS with EAS.
This is a status item.
TONACDOUT
(real-time)
2
Database tables 2
The TONACDOUT item appears in the following database tables:
Split/skill tables
The number of top agents that are on outbound calls placed by an
adjunct to this skill. Available with Generic 3 and newer switches with the
EAS feature for top skills. However, "top" database items are only
significant for Generic 3 switches and the ECS with EAS. Available for
outbound calls on Generic 3 switches with the ASAI feature.
This is a status item.