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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-159
Call work codes tables
The day for which data was collected or the exception occurred.
This is a row identifier item.
Agent login/logout tables
The day for which data was collected or the exception occurred.
Agent trace tables
The day for which data was collected or the exception occurred.
Current day configuration tables
The day for which data was collected or the exception occurred.
Current day report tables
The day for which data was collected or the exception occurred.
Call record tables
The date for which data was collected or the exception occurred.
Agent exception table
The day for which data was collected or the exception occurred.
This is a cumulative item.
Split/skill exception table
The day for which data was collected or the exception occurred.
This is a cumulative item.
Trunk group exception table
Day for which data was collected or the exception occurred.
This is a cumulative item.
VDN exception table
The day for which data was collected or the exception occurred.
This is a cumulative item.
Vector exception table
The date for which data was collected or which the exception occurred.
This is a cumulative item.
Malicious call trace exception table
The date for which data was collected or the exception occurred.
This is a cumulative item.
Data collection exception table
The day for which data was collected or the exception occurred.
This is a cumulative item.