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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-10
ABNCALLS1-10 2
Database tables 2
The ABNCALLS1-10 appears in the following database tables:
Split/skill tables
Number of ABNCALLS that were abandoned during the collection
interval in each of the service level increments PERIOD1 through
PERIOD9 (as defined on the Call Center Administration: Call Profile
window). ABNCALLS10 counts calls that abandoned after PERIOD9.
Note: If call profiles are not set, then the data gets stored into the first
interval (ABNCALLS1).
This is a cumulative item.
VDN tables
The number of INCALLS that abandoned in each of the service level
increments PERIOD1 through PERIOD9 (as defined IN the Call Center
Administration: VDN Call Profile Setup window). ABNCALLS10 counts
calls that abandoned after PERIOD9.
This is a cumulative item.
ABNQUECALLS 2
Database tables 2
The ABNQUECALLS item appears in the following database tables:
Trunk group tables
The number of ABNCALLS that abandoned while in a split/skill or direct
agent ACD queue. Available on Generic 3 switches.
This is a cumulative item.
Vector tables
The number of ABNCALLS that hung up while in a split/skill or direct
agent ACD queue. Available on Generic 3 switches.
This is a cumulative item.
VDN tables
The number of ABNCALLS that were abandoned while in a split/skill or
direct agent ACD queue. Available on Generic 3 switches and the ECS.
This is a cumulative item.