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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-32
ATAGENT
(real-time)
2
Database tables 2
The ATAGENT (real-time) item appears in the following database tables:
VDN tables
The current number of INPROGRESS calls (ACD and non-ACD) that
have been answered by an agent or connected to a station.
This is a status item.
AUDIO 2
Database tables 2
The AUDIO item appears in the following database tables:
Trunk group tables
The number of calls for which audio difficulty problems were reported for
a trunk or for trunks in this trunk group. Available on Generic 3 switches.
This is a cumulative item.
Trunk tables
The number of calls for which audio difficulty problems were reported for
this trunk. Available on Generic 3 switches.
This is a cumulative item.
Call record tables
Whether or not an agent in this segment reported an audio difficulty
problem. Valid values for AUDIO are 0=NO, 1=YES.
AUXINCALLS 2
Database tables 2
The AUXINCALLS item appears in the following database tables:
Split/skill tables
The number of inbound extension calls received by agents while in AUX
(auxiliary work), AVAILABLE, or, for Generic 3 switches, with an ACD or
AUXIN/AUXOUT call on hold. AUXINCALLS are recorded in the SPLIT
that is OLDEST_LOGON for agents in multiple splits/skills.
This is a cumulative item.