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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
General information 2-2
General information 2
Overview 2
Purpose 2
This section presents general information about database items.
Organization 2
The following topics are covered:
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“Database item types” on page 2-2
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“Split/skill database items” on page 2-3
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“Agent database items” on page 2-3
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“Trunk group database items” on page 2-4
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“Trunk database items” on page 2-4
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“Vector database items” on page 2-4
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“VDN database items” on page 2-5
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“Call work codes database items” on page 2-5
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“Agent login/logout database items” on page 2-6
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“Agent trace database items” on page 2-6
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“Current day configuration database items” on page 2-6
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“Current day report database items” on page 2-7
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“Call record database items” on page 2-7
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“Exception historical database items” on page 2-7
Database item
types
2
Overview 2
Cumulative, Administrative, Row Identifier, Busy Hour, and Maximum
Value items apply to both the current and previous interval real-time
tables. Status items apply only to the current interval tables. Special
Table items are historical, and apply only to the table in which they are
stored.