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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-54
DA_ACDTIME 2
Database tables 2
The DA_ACDTIME item appears in the following database tables:
Agent tables
The talk time of all DA_ACDCALLS (does not include HOLDTIME).
Requires a Generic 3 switch with the ASAI or EAS feature for direct agent
calling.
This is a cumulative item.
DA_ACWIN-
CALLS
2
Database tables 2
The DA_ACWINCALLS item appears in the following database tables:
Split/skill tables
Number of inbound extension calls agents answered while in after call
work mode for direct agent ACD calls that were queued through this
split/skill. Requires a Generic 3 switch with the ASAI or EAS feature for
direct agent calling.
This is a cumulative item.
Agent tables
The number of inbound extension calls answered by the agent while in
ACW for direct agent ACD calls. Requires a Generic 3 switch with the
ASAI or EAS feature for direct agent calling.
This is a cumulative item.
DA_ACWINTIME 2
Database tables 2
The DA_ACWINTIME item appears in the following database tables:
Split/skill tables
Talk time of inbound extension calls agents answered while in the after
call work mode for direct agent ACD calls queued through this split/skill.
Requires a Generic 3 switch with the ASAI or EAS feature for direct agent
calling.
This is a cumulative item.