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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Switch cross-reference 2-217
Call work codes
database items 2
The following table lists the Call Work Codes database items and the
switches each item applies to:
Agent login/logout
database items 2
The following table lists which Agent Login/Logout database items are
supported by each of the switch releases:
SVCLEVELCHG X X X X X X
TRANSFERRED X X X X X X
VDISCCALLS X X X X X X
VDN X X X X X X
VECTOR X X X X X X
Database Item
G3V2/
G3V3
G3V4 ECS R5 ECS R6 ECS R7 ECS R8
Database Item
G3V2/
G3V3
G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ACD X XXXXX
ACDCALLS X X X X X X
ACDTIME X XXXXX
ACWTIME X XXXXX
CWC X XXXXX
INCOMPLETE X X X X X X
INTRVL X XXXXX
ROW_DATE X XXXXX
STARTTIME X X X X X X
Database Item
G3V2/
G3V3
G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ACD X X X X X X
EXTN X XXXXX
INFLAG X XXXXX
LOC_ID X
LOGID X XXXXX