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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-157
RINGTIME 2
Database tables 2
The RINGTIME item appears in the following database tables:
Split/skill tables
The time this split/skill’s calls spent ringing at agent positions
independent of final disposition and other agent activity. I_RINGTIME is
the time the agent spends with ringing calls and is affected by other agent
activity. RINGTIME is the time the caller spends ringing and is
independent of agent activity. Available on a Generic 3 switch for ring
tracking.
This is a cumulative item.
Agent tables
The time split/skill and direct agent ACD calls spent ringing at the agent’s
position (independent of disposition or other agent activity). RINGTIME is
the time the caller spends ringing and is independent of agent activity.
I_RINGTIME is the time the agent spends in the ringing state and is
affected by other agent activity. RINGTIME includes ANSRINGTIME.
Available on Generic 3 switches.
This is a cumulative item.
Vector tables
The time split/skill and direct agent ACD that rang at agent positions.
Available on Generic 3 switches.
This is a cumulative item.
VDN tables
Time split/skill and direct agent ACD calls spent ringing at agent
positions, independent of final disposition. Available on Generic 3
switches and on the ECS.
This is a cumulative item.