Filter
Top Products
Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-143
Vector tables
The number of INCALLS that were redirected to another destination by
way of a "go to vector’’ command or by a ’’route to’’ or ’’adjunct routing’’
command to a destination other than a split/skill or direct agent. (Calls
that route to a split/skill or direct agent by way of a "route to,’’ "adjunct
routing,’’ or "messaging split/skill’’ command are still tracked in the
vector.) OUTFLOWCALLS includes GOTOCALLS and
INTERFLOWCALLS.
This is a cumulative item.
VDN tables
Number of INCALLS that were redirected to another VDN or to a
destination outside the switch by way of a "route to" or "adjunct routing"
command, or were redirected to another VDN by the Redirect on No
Answer feature. Note that calls are only counted as outflows from the
VDN when they are redirected to another VDN or to an off-switch
destination. Calls in the VDN that route to other destinations, such as
split/skills or extensions, are not counted as outflows from the VDN.
OUTFLOWCALLS includes INTERFLOWCALLS and SLVLOUTFLOWS.
This is a cumulative item.
OUTFLOWTIME 2
Database tables 2
The OUTFLOWTIME item appears in the following database tables:
Split/skill tables
The time all OUTFLOWCALLS waited in queue or ringing before being
redirected.
This is a cumulative item.
Vector tables
Time all OUTFLOWCALLS spent in the VECTOR before being
redirected. OUTFLOWTIME includes GOTOTIME.
This is a cumulative item.
VDN tables
Time all OUTFLOWCALLS spent in the VDN before being redirected.
This is a cumulative item.