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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-123
MALICIOUS
(real-time)
2
Database tables 2
The MALICIOUS item appears in the following database tables:
Agent tables
This is a real-time item.
This indicates whether a malicious call trace is active for the agent for
any split/skill. Values for MALICIOUS are 0= NO, 1 = YES. Available on
Generic 3 switches (except for Generic 3i Version 1 switches).
This is a status item.
Call record tables
Indicates whether or not a malicious call trace was activated for this call
segment. Valid values for MALICIOUS are 0=NO, 1=YES. Applies to the
ECS and Generic 3 switches.
MAXINQUEUE 2
Database tables 2
The MAXINQUEUE item appears in the following database tables:
Split/skill tables
Maximum number of simultaneous calls in this split’s/skill’s queue during
the collection interval.
This is a maximum value item.
MAXOCWTIME 2
Database tables 2
The MAXOCWTIME item appears in the following database tables:
Split/skill tables
Maximum amount of time that a call, recorded during the collection
interval, waited in queue and ringing before an agent answered in this
split/skill, the caller abandoned, or the call was redirected, received a
busy signal, or was disconnected.
This is a maximum value item.