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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-180
TINAUX0
(real-time)
2
Database tables 2
The TINAUX0 item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are in the AUX work
for reason code 0 (zero) for all splits/skills or on AUXIN/AUXOUT calls for
AUX with reason code 0 (zero). For the ECS with EAS, reason code 0
(zero) is for "system" AUX work when reason codes are active. For
switches without EAS and for releases prior to ECS, TINAUX0 will be the
same as TINAUX. Also available on Generic 3 and newer switches with
EAS in top skills.
This is a status item.
TINAUX1-9
(real-time)
2
Database tables 2
The TINAUX1-9 item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are in AUX work for
each of the reason codes 1-9. This includes agents on AUXIN/AUXOUT
calls from AUX with the appropriate reason code. Available for ECS and
later switch releases with the EAS feature for top skills.
This is a status item.
TKGRP 2
Database tables 2
The TKGRP item appears in the following database tables:
Trunk group tables
This is an index item.
The trunk group number for which data was collected. This will be zero if
the trunk group carrying the call is not measured
This is a row identifier item.