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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-183
TONACWIN
(real-time)
2
Database tables 2
The TONACWIN item appears in the following database tables:
Split/skill tables
The number of top agents that are in ACW for this skill and on inbound
extension calls. These agents also appear in TINACW. Available with
Generic 3 switches. However, "top" database items are only significant
for Generic 3 switches and the ECS with EAS.
This is a status item.
TONACWOUT
(real-time)
2
Database tables 2
The TONACWOUT item appears in the following database tables:
Split/skill tables
The number of top agents that are in ACW for this skill and on outbound
extension calls. These agents also appear in TINACW. Available with
Generic 3 and newer switches with the EAS feature for top skills.
However, "top" database items are only significant for Generic 3 switches
and the ECS with EAS.
This is a status item.
TONAUXIN
(real-time)
2
Database tables 2
The TONAUXIN item appears in the following database tables:
Split/skill tables
The number of top agents that are in AUX work or AVAILABLE. For
Generic 3 switches, including agents with an ACD or AUXIN/AUXOUT
call attributed to this split/skill on hold and on inbound extension calls.
However, "top" database items are only significant for Generic 3 switches
and the ECS with EAS. Available with Generic 3.
This is a status item.