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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-172
Vector tables
This is a real-time item.
Start time of the interval for which data was collected. STARTTIME
applies only to the interval table.
This is a row identifier item.
VDN tables
Start time of the interval for which data was collected. STARTTIME
applies only to the interval table. STARTTIME is a table index for the VDN
table.
This is a row identifier item.
Call work codes tables
Start time of the interval for which data was collected. STARTTIME
applies to the only interval table.
This is a row identifier item.
Agent trace tables
The time of day (hour and minute) for which the agent trace is being
ordered. This is the time of day you enter to request the report.
Current day report tables
Start time of the intrahour interval for which data was collected.
STARTTIME applies only to the interval table.
SVCLEVELCHG 2
Database tables 2
The SVCLEVELCHG item appears in the following database tables:
Split/skill tables
Indicates whether or not the service level was changed during the
collection interval. Valid values for SVCLEVELCHG are 1 = YES and 0 =
NO.
This is an administrative item.
VDN tables
Indicates whether the service level was changed during the data
collection interval. Valid values for SVCLEVELCHG are 1 = YES and 0 =
NO.
This is an administrative item.