Filter
Top Products
Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-118
Agent Trace table
The equipment location ID associated with a particular agent. This is the
location ID of the terminal the agent is logged into. It is associated with a
port network location ID on DEFINITY, and is 1 – 44 characters long. An
agent can be associated with many location IDs, and a location ID is not
assigned to an agent until that agent logs into a terminal.
Trunk tables
The DEFINITY location ID, 1– 44 characters long, associated with the
trunk. The location ID is not directly assigned to a trunk, but is assigned
to a port network location on DEFINITY. Each trunk whose equipment
location belongs to a specific port network will be associated with that
post network's location ID.
LOGID 2
Database tables 2
The LOGID item appears in the following database tables:
Agent tables
This is an index item.
The Login ID that was used to staff the EXTENSION. Agents in multiple
splits/skills have one LOGID.
This is an administrative item.
Trunk tables
This is a real-time item.
The Login ID of the agent handling the call currently carried by this trunk.
This is blank (NULL) when the trunk is idle.
This is a status item.
Agent trace tables
This is an index item.
Login ID that was used to staff the EXTENSION. Agents in multiple
splits/skills have one LOGID.
Agent login/logout tables
Login ID that was used to staff the EXTENSION. Agents in multiple
splits/skills have one LOGID.
Agent exception tables
Login ID of the agent who had the exception.
This is a cumulative.