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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-96
I_ARRIVED 2
Database tables 2
The I_ARRIVED item appears in the following database tables:
VDN tables
Number of calls that reached this VDN during this interval.
This is a cumulative item.
I_AUXINTIME 2
Database tables 2
The I_AUXINTIME item appears in the following database tables:
Agent tables
The time during the collection interval that the agent was in AUX work,
AVAILABLE, or for Generic 3 switches, including time when an ACD or
AUXIN/AUXOUT call is on hold and on inbound extension calls and
SPLIT was the OLDEST_LOGON. I_AUXINTIME includes
I_ACDAUXINTIME but does not include time calls spent on hold, which
include time spent on hold unless the agent makes an outgoing call with
an AUXIN call on hold.
Split/Skill tables
The time during the collection interval that POSITIONS were in AUX
work, AVAILABLE, or for Generic 3 switches, including time when an
ACD or AUXIN/AUXOUT call is on hold and on inbound extension calls.
I_AUXINTIME includes I_ACDAUXINTIME but does not include time
inbound extension calls spent on hold.
This is a cumulative item.