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CentreVu®
CMS R3V8 Database Items and Calculations
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MAXOCWTIME X X X X X X
MAXWAITING X X X X X X
NETDISCCALLS X X X
NETINCALLS X X X
NETINTIME X X X
NETPOLLS X X X
NOANSREDIR X X X X X X
NUMTGS X X X X X X
OLDESTCALL X X X X X X
OTHERCALLS X X X X X X
OTHERTIME X X X X X X
OUTFLOWCALLS X X X X X X
OUTFLOWTIME X X X X X X
PERIOD1-9 X X X X X X
PERIODCHG X X X X X X
PHANTOMABNS X X X X X X
RETURNCALLS X (V3) X X X X X
RINGCALLS X X X X X X
RINGTIME X X X X X X
ROW_DATE X X X X X X
SERVICELEVEL X X X X X X
SKILL1-3 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKILLACWTIME1-3 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKILLCALLS1-3 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKILLTIME1-3 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SLVLABNS X X X X X X
SLVLOUTFLOWS X X X X X X
STARTTIME X X X X X X
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G3V3
G3V4 ECS R5 ECS R6 ECS R7 ECS R8