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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-188
TYPE (real-time) 2
Database tables 2
The TYPE (real-time) item appears in the following database tables:
Agent tables
The skill type ("p" for primary or "s" for secondary) associated with the
SPLIT. Available on Generic 3 switches with EAS/vectoring feature. Note:
For the ECS and later switch releases with the EAS feature, skill level 1
will be represented by "p", skill level 2 by "s" and skill levels 3-16 by
blank. Users of more than 2 skill levels should use SKLEVEL items
instead of SKILLTYPE items.
This is a status item.
UCID 2
Database tables 2
The UCID item appears in the following database tables:
Agent trace tables
The UCID is the Universal Call Identifier-a unique number assigned to
this call segment within the customer network. Requires the
DEFINITY
ECS R6 and later.
Call record tables
The UCID is the Universal Call Identifier-a unique number assigned to
this call segment within the customer network. Requires the
DEFINITY
ECS R6 and later.
USE_SVC_OBJ
(real-time)
2
Database tables 2
The USE_SVC_OBJ item appears in the following database tables:
Agent tables
The agent requests calls based on the administered service objective for
this skill. Values are 1=YES, 2=NO. Requires a DEFINITY ECS R6 or
later with EAS.
This is a status item.