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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-107
INCALLS 2
Database tables 2
The INCALLS item appears in the following database tables:
Trunk group tables
The number of inbound calls that were carried by this TKGRP and that
completed during the collection interval. INCALLS includes ABNCALLS,
ACDCALLS, OTHERCALLS, CONNECTCALLS, and TRANSFERRED.
INCALLS = ACDCALLS + ABNCALLS + OTHERCALLS.
This is a cumulative item.
Trunk tables
The number of inbound calls carried by this trunk that completed during
the collection interval. This includes calls with short holding times
(SHORTCALLS) but does not include calls that had a trunk failure
(FAILURES). INCALLS = ABNCALLS + ACDCALLS + OTHERCALLS
This is a cumulative item.
Vector tables
The number of inbound calls that were processed by this vector.
INCALLS includes ABNCALLS, RINGCALLS, INFLOWCALLS, and
OTHERCALLS. INCALLS = ACDCALLS + ABNCALLS + OTHERCALLS
This is a cumulative item.
VDN tables
Number of inbound calls that were directed to this VDN. INCALLS
includes ABNCALLS, INFLOWCALLS, OTHERCALLS, RETURNCALLS,
and RINGCALLS (which includes ACDCALLS). INCALLS = ABNCALLS
+ ACDCALLS + OTHERCALLS
This is a cumulative item.