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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-34
AUXOUTCALLS 2
Database tables 2
The AUXOUTCALLS item appears in the following database tables:
Split/skill tables
The number of outbound extension calls made by agents while in AUX
(auxiliary work), AVAILABLE, or for Generic 3 switches with an ACD or
AUXIN/AUXOUT call on hold. AUXOUTCALLS are recorded for the
SPLIT which is the OLDEST_LOGON, unless the agent made the call
with an ACD call on hold. In this case, they are recorded for the split/skill
of the ACD call. AUXOUTCALLS includes ACDAUXOUTCALLS,
AUXOUTADJCALLS, and AUXOUTOFFCALLS.
This is a cumulative item.
Agent tables
The number of outbound extension calls that were made by the agent or
on behalf of the agent while in AUX (auxiliary work), AVAILABLE, or for
Generic 3 switches with an ACD or AUXIN/AUXOUT call on hold. NOTE:
Calls the agent makes to transfer or conference an ACD call are included
as AUXOUT calls. AUXOUTCALLS includes AUXOUTADJCALLS,
AUXOUTOFFCALLS, and ACDAUXOUTCALLS.
This is a cumulative item.
AUXOUTOFF-
CALLS
2
Database tables 2
The AUXOUTOFFCALLS item appears in the following database tables:
Split/skill tables
The number of AUXOUTCALLS that were made to a destination outside
the switch. If such calls are placed by an adjunct on behalf of an agent,
they are also counted as AUXOUTADJCALLS. Available for external
calls with Generic 3 switches.
This is a cumulative item.
Agent tables
The number of AUXOUTCALLS that were made to a destination outside
the switch. If such calls were placed by an adjunct on behalf of the agent
(keyboard-dialed), then they are also counted as AUXOUTADJCALLS.
Available for external calls on Generic 3 switches.
This is a cumulative item.