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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Search values and calculations 2-224
Search values and calculations 2
Overview 2
Purpose 2
This section presents database search values and calculations.
Organization 2
●
Agent State and Row Search Values Cross-Reference
●
Call Disposition and Row Search Values Cross-Reference
●
Standard Dictionary Calculations
●
Reports-specific Calculations
Agent state and
row search
values cross-
reference
2
Agent state and row
search table of values 2
Use the following table to identify how
CentreVu
CMS stores Agent State
(names) and the applicable row search values:
Status Database Items State Names
Values for Row
Search
AG_DEST PBX
OFF
1
2
AG_DEST PBX
OFF
1
2
AG_DIR OUT
IN
1
2
AG_ORIG BLANK
PHONE
KEYBOARD
0
1
2