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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-135
ONACDOUT
(real-time)
2
Database tables 2
The ONACDOUT (real-time) item appears in the following database
tables:
Split/skill tables
The current number of POSITIONS that are on outbound calls placed by
an adjunct to this split/skill. Available for outbound calls on Generic 3
switches with the ASAI feature.
This is a status item.
ONACWIN
(real-time)
2
Database tables 2
The ONACWIN (real-time) item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are in ACW for this split/skill and
on inbound extension calls. These agents also appear in INACW.
ONACWIN includes agents receiving extension calls from ACW
associated with split/skill ACD calls and from ACW not associated with an
ACD call.
This is a status item.
ONACWOUT
(real-time)
2
Database tables 2
The ONACWOUT (real-time) item appears in the following database
tables:
Split/skill tables
The current number of POSITIONS that are in ACW for this split/skill and
on outbound extension calls. These agents also appear in INACW.
ONACWOUT includes agents making extension calls from ACW
associated with split/skill ACD calls and from ACW not associated with an
ACD call.
This is a status item.