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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-165
SKILLTYPE 2
Database tables 2
The SKILLTYPE item appears in the following database tables:
Agent tables
This is a real-time item.
The type ("p." for primary or "s" for secondary) of the first skill that the
agent logged into. Requires Generic 3 Version 2 switches with EAS.
Note: For the ECS and newer switches with the EAS feature, skill level 1
will be represented by "p", skill level 2 by "s" and skill levels 3-16 by
blank. Users of more than 2 skill levels should use SKLEVEL items
instead of SKILLTYPE items.
This is a status item.
Agent login/logout tables
Type ("p" for primary or "s" for secondary) of the first skill that the agent
logged into. Requires Generic 3 switches with EAS. NOTE: For the ECS
and later switch releases with the EAS feature, skill level 1 will be
represented by "p," skill level 2 will be represented by "s," and skill levels
3 through 16 by blank. Users of more than 2 skill levels should use
SKLEVEL instead of SKILLTYPE items.
SKILLTYPE2-4 2
Database tables 2
The SKILLTYPE2-4 item appears in the following database tables:
Agent tables
This is a real-time item.
The type ("p" for primary or "s" for secondary) of the second, third, and
fourth skills the agent logged into. Requires Generic 3 Version 2 switches
with EAS. Note: For the ECS and newer EAS releases, skill level 1 will be
represented by "p", skill level 2 by "s" and skill levels 3-16 by blank. Users
of more than 2 skill levels should use SKLEVEL items instead of
SKILLTYPE items.
This is a status item.