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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-124
VDN tables
The maximum time that a call, recorded during the collection interval,
waited in the VDN before being answered (ACD calls) or connected (non-
ACD calls), abandoning, being redirected, receiving a busy signal or
being disconnected. This applies only to the first disposition of the call.
This is a maximum value item.
MAXSTAFFED 2
Database tables 2
The MAXSTAFFED item appears in the following database tables:
Split/skill tables
Maximum number of agent POSITIONS that were simultaneously staffed
during the collection interval. MAXSTAFFED includes MAXTOP.
This is a maximum value item.
MAXTOP 2
Database tables 2
The MAXTOP item appears in the following database tables:
Split/skill tables
Maximum number of top agents that were staffed during the collection
interval in this split/skill.
This is a maximum value item.
MAX_TOT_
PERCENTS
2
Database tables 2
The MAX_TOT_PERCENTS item appears in the following database
tables:
Split/skill tables
The maximum total staffed agent percentages allocated to a skill.
Requires a DEFINITY ECS R6 or later with EAS.