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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Switch cross-reference 2-218
Agent trace database
items 2
The following table lists which Agent Trace database items are supported
by each of the switch releases:
LOGIN X XXXXX
LOGONSKILL2-4 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
LOGONSKILL5 X (EAS) X (EAS) X (EAS) X (EAS)
LOGONSKILL6-20 X (EAS) X (EAS) X (EAS) X (EAS)
LOGOUT X X X X X X
LOGOUT_DATE X X X X X X
LOGOUTREASON X (EAS) X (EAS) X (EAS) X (EAS)
OUTFLAG X X X X X X
PREFERENCE X X X X
ROW_DATE X XXXXX
SKILLTYPE X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKILLTYPE2-4 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKLEVEL X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKLEVEL2-4 X (EAS) X (EAS) X (EAS) X (EAS) X (EAS) X (EAS)
SKLEVEL5-20 X (EAS) X (EAS) X (EAS) X (EAS)
SKPERCENT X X X
SKPERCENT2-20 X X X
SPLIT X X X X X X
Database Item
G3V2/
G3V3
G3V4 ECS R5 ECS R6 ECS R7 ECS R8
Database Item
G3V2/
G3V3
G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ACD X X X X X X
AGT_RELEASED X X X X X X
ASSIST_ACTV X X X X X X
AUXREASON X X X X X X
CALLER_HOLD X X X X X X