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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Calculations 2-239
Reports-specific
Calculations
2
Overview 2
The calculations in this section have been added specifically to support
reports modified for V8
CentreVu
Supervisor. These calculations present
information supporting
CentreVu
Advocate and Virtual Routing. They are
not standard CMS calculations and are not part of the CMS database,
althouigh they draw data from the database. These calculations are only
available with R8
CentreVu
Supervisor.
Calculations table 2
2
Calculation
Name
Calculation Description
Database
Table
% Aban 100 * (sum(ABNCALLS) /
sum(INCALLS))
The number of the total
calls to all VDNs on a
selected ACD that
abandoned, expressed
as a percentage. Used
in daily reports.
dvdn
% Busy 100 * (sum(BUSYCALLS) /
sum(INCALLS))
The number of the total
calls to all VDNs on a
selected ACD that were
busy, expressed as a
percentage. Used in
daily reports.
dvdn
% Disconnect 100 * (sum(DISCCALLS) /
sum(INCALLS))
The number of the total
calls to all VDNs on a
selected ACD that were
disconnected,
expressed as a
percentage. Used in
daily reports.
dvdn
% Aban 100 * ABNCALLS / INCALLS The number of the total
calls to a VDN that
abandoned, expressed
as a percentage. Used
in interval, weekly, and
monthly reports.
hvdn, mvdn,
wvdn