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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-83
GNINAUX
(real-time)
2
Database tables 2
The GNINAUX item appears in the following database tables:
Split/skill tables
The number of greatest need agents logged into the split/skill who are on
inbound and outbound ACD calls for the split/skill. Available on the R6
ECS and later.
This is a real-time item.
GNINAUX0
(real-time)
2
Database tables 2
The GNINAUX0 item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in AUX with
reason code 0 (zero) for all splits/skills including greatest need agents on
AUXIN/AUXOUT calls. For ECS with EAS and later ECS switches,
reason code 0 (zero) is for "system" AUX work when reason codes are
active. For switches without EAS and for releases prior to ECS,
GNINAUX0 will be the same as GNINAUX.
This is a status item.
GNINAUX1-9
(real-time)
2
Database tables 2
The GNINAUX1-9 item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in AUX with
the reason codes 1-9 for all splits/skills including greatest need agents on
AUXIN/AUXOUT calls. Available on the ECS and later.
This is a real-time item.