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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-170
SPLIT1 2
Database tables 2
The SPLIT1 item appears in the following database tables:
Call record tables
First split/skill the call queued to in the first VDN with which it was
associated in the call segment.
SPLIT2-3 2
Database tables 2
The SPLIT2 ... 3 items appear in the following database tables:
Trunk tables
This is a real-time item.
The split/skill numbers of the second and third splits/skills to which the
call is queued. This is blank (NULL) when the call dequeues (is
answered, abandoned, gets a forced busy or forced disconnect).
Available on Generic 3 switches with vectoring.
This is a status item.
Call record tables
Second and third split/skill the call was also queued to in the first VDN
with which it was associated in the call segment. Applies to Generic 3
switches with vectoring only.
STAFFED
(real-time)
2
Database tables 2
The STAFFED (real-time) item appears in the following database tables:
Split/skill tables
Current number of POSITIONS that are staffed (logged in). STAFFED =
AVAILABLE + AGINRING + ONACD + INACW + INAUX + OTHER.
This is a status item.