Introduction
CentreVu®
CMS R3V8 Database Items and Calculations
Interactions with Switch Features and Tracking of Switch Capabilities 1-19
G3 (R3V2 and
CentreVu
CMS
I_ACDTIME I_OTHERTIME I_AUXOUTTIME I_ACDTIME
DEFINITY
ECS I_ACDTIME I_AUXTIME,
I_ACDAUX_OUTTIME
I_AUXOUTTIME,
I_ACDAUX_OUTTIME
I_ACDTIME
Agent answers ACD call
Agent holds call,
Agent talks to supervisor
Agent reconnects to
held ACD call
Call ends
dials supervisor